NORMAL CHARGES

  • FOR SERVICE CALLS NOT FOUND IN FLAT RATE PRICING, CUSTOMERS WILL BECHARGED FOR ALL MATERIALS USED.
  • MINIMUM SERVICE CHARGE WHICH INCLUDES THE FIRST 30 MINUTES IS $105.00.
  • AFTER THE FIRST HALF HOUR WORK THE CHARGE WILL BE $105.00 PER HOUR ( $52.50 PER 1/2 HOUR) CHARGED IN 15 MINUTE INCREMENTS $26.25
  • ALL COD CALLS WILL BE CHARGED $8.00 FOR MISC. CONSUMABLES TO COVER THE COST OF GLUE, GAS, SOLDER, PUTTY, ETC. 


AFTER HOURS CHARGES

  • AFTER HOURS IS CONSIDERED TO BE WEEKEND CALLS AND ALL CALLS RESPONDED TO AFTER 4:00 PM DAILY.  
  • THE MINIMUM OVERTIME RATE IS $200.00, WHICH INCLUDES THE FIRSTHOUR.
  • AFTER THE FIRST HOUR THE CHARGE WILL BE $160.00 PER HOUR ( $80.00 PER 1/2 HOUR, $40.00 PER 1/4 HOUR ) CHARGED IN 15 MINUTE INCREMENTS. TIME BEGINS UPON ARRIVAL AT JOB AND ENDS WHEN PAPERWORK IS COMPLETE AND PAYMENT HAS BEEN RECEIVED
 
 

SERVICE CALL WARRANTIES

  • ALL SERVICE CALLS EXCEPT STOPPAGES WILL BE WARRANTED FOR A PERIOD OF 30 DAYS 
  • ALL NEW FIXTURES AND FAUCETS WE PROVIDE WILL BE WARRANTED FOR 30 DAYS
  • ALL NEW WATER HEATERS WILL BE WARRANTED FOR 1 YEAR 
  • TOTAL WATER HEATER REBUILDS ( NEW THERJMOSTATS AND ELEMENTS ) WILL BE WARRANTED FOR 1 YEAR
  • NO STOPPAGE WILL BE GUARANTEED FOR ANY REASON FOR ANY LENGTH OF TIME. SAME DAY CALLBACKS WILL BE CONSIDERED A CONTINUATION OF THE CALL AND CHARGED AT MINIMUM OF $52.50, PLUS ANY ADDITIONAL TIME OVER 1/2 HOUR.

 


ALL MANUFACTURER'S WARRANTIES AND EXTENDED WARRANTIES ARE BETWEEN THE MANUFACTURER AND THE CUSTOMER. HOLLOWAY QUALITY PLUMBING ACCEPTS NO RESPONSIBILITY FOR SUCH WARRANTIES